PLEASE READ VERY CAREFULLY BEFORE FILLING IN YOUR NAME AND TITLE BELOW AND/OR CHECKING THE “I AGREE” BOX FOR ELECTRONIC SUBMISSION. BY ENTERING YOUR INFORMATION IN THE BOXES BELOW AND CHECKING “I AGREE”, YOU ACCEPT AND AGREE TO THESE REQUIREMENTS AND TERMS. IF YOU DO NOT ACCEPT THESE REQUIREMENTS AND TERMS, PLEASE DO NOT COMPLETE THE INFORMATION BELOW OR CLICK THE “I AGREE” BUTTON.

“Manager” means the property management company who acts as agent for a property owner pursuant to a management contract and as part of such contract is tasked with selecting and engaging various individuals and companies to provide products to or perform services at or for a single or multi-family residential or commercial rental property.

“Owner” means the legal owner of the property for which products will be provided or for or at which services will be performed.

“You" or “Vendor” means the entity or individual that acknowledges and accepts the requirements and terms set forth herein and will provide the products or perform the services as required by the Manager or Owner.

INTRODUCTION: This agreement is between You ("Vendor") and the Manager and Owner of the property to which products will be provided or at or for which services will be provided. Once this agreement is executed, it shall remain in full force and effect until cancelled in writing by either party.

Vendor acknowledges and agrees as follows:

Role of Manager. Vendor acknowledges and agrees that Manager is not the property owner, and that the Manager acts solely as an agent for the Owner of each property it manages. Vendor acknowledges and agrees that Manager engages all vendors on behalf of the Owner and not on behalf of Manager and agrees that the responsibility for all debts incurred by a property rest with the Owner; however, payment is contingent upon Vendor’s full compliance with this Agreement.
W-9 and License Requirements. Vendor agrees to provide a current W-9 and any required professional licenses to Manager. Vendor acknowledges that prior to providing any type of product and/or service to a property, Vendor must have a W-9 and any applicable professional licenses on file with Manager.
Insurance Requirements. Vendor acknowledges that prior to providing any type of good and/or service that requires Vendor to send a representative to the property, Vendor must have a current certificate of insurance on file with Manager for general liability and workers’ compensation. Additional coverage, including but not limited to professional liability, pollution liability, environmental liability, and criminal/fidelity, may be required if deemed appropriate by the scope of service. Full policy limits available to the Vendor shall also apply to the additional insureds. Coverage provided to the additional insured shall be applicable for a period of two years from the date the work is completed. Vendor agrees that all coverage shall be primary and non-contributory. Vendor agrees to add the following parties, evidenced via an endorsement, which includes coverage for ongoing and completed operations, to policies as an additional insured as their interests may appear in regard to work performed by Vendor: ”Aloe Property Management and the owner of the property have been included as an additional insured, without residential exclusions, on the general liability policy in regard to work/service provided by the named insured.” Vendor agrees that a waiver of subrogation shall apply in favor of the aforementioned parties on all policies as permitted by law. Vendor acknowledges and agrees that the certificate of insurance must remain current and any lapse in coverage will result in the termination of future purchases of goods and services. Insurance requirements identified in this agreement shall take precedence over any conflicting document.
Vendor Employees/Subcontractors. Vendor agrees to exercise due diligence with respect to placement of employees, laborers and subcontractors on the property. Vendor agrees that Vendor will not provide any employees, laborers, or subcontractors to perform work within property boundaries and inside dwelling units who may have a history of violent criminal convictions within the prior seven (7) years or pose a potential threat or risk of injury to residents and others. Unacceptable criminal history might include, but is not limited to, such crimes as assault, battery, rape, molestation, sexual assault, indecent exposure, indecency with a child, murder or kidnapping.
Compliance with Laws. Vendor shall comply with all applicable laws in providing any products and/or services to Owner or Manager, including, without limitation, the Immigration Reform and Control Act of 1986 (“IRCA”). Vendor warrants that an authorized representative of the Vendor has (1) verified that each Vendor employee, laborer or subcontractor is legally authorized to work in the United States for the duration of all products or services provided to the Owner and/or Owner’s agents; (2) required the employee, laborer and/or subcontractor to complete and execute Section 1 of the DHS Form I-9; (3) completed and executed Section 2 of the DHS Form I-9, and (4) processed through Department of Homeland Security-Employment Eligibility Verification “E.E.V.” Vendor agrees to indemnify, defend and save Owner, Manager and each of their respective members, managers, directors, officers, agents, contractors, employees and affiliates from and against any and all claims, losses, costs, and liabilities arising out of the Vendor’s failure to comply with these requirements.
Non-Discrimination. Vendor agrees that Vendor will not discriminate against or segregate any person or group of persons on account of race, color, religion, sex, individual gender, marital status, ancestry, national origin, disability or familial status, nor shall Vendor himself or herself or any other person claiming under or through him or her, establish or permit any such practice or practices of discrimination or segregation with reference to the selection, location, number, use or occupancy of employees, laborers, subcontractors, tenants, lessees, sub-tenants or vendees of the property.
Code of Conduct. Vendor agrees that it will and will cause each of its employees, agents and sub-contractors to conduct itself and themselves in a professional and ethical manner in all dealings with Manager, Owner and each of their respective agents, employees and contractors.
Hold Harmless Agreement. To the fullest extent permitted by law, Vendor hereby assumes entire responsibility and liability for any and all damage or injury of any kind or nature (including death resulting therefrom) to all persons, whether employees or otherwise, and to all property caused by, resulting from, arising out of, or occurring in connection with the use or operation of said equipment while in Vendor’s use or under Vendor’s control or resulting from the condition of said entry and occupancy, equipment, or the ways, works or machinery, should any claims for such damages be made or injury (including death resulting therefrom) be made or asserted, whether or not such claims are based on Owner alleged active or passive negligence or participation in the wrong or upon any alleged breach of any statutory duty or obligation on the part of the Owner. The Vendor agrees to indemnify and save harmless the Owner, its officers, agents, servants, and employees from and against any and all such claims, and further from any and against any and all loss, cost, expense, claims, liability, damage or injury, including legal fees and disbursements, that Owner, its officers, agents, servants, and employees may directly or indirectly sustain, suffer or incur as a result thereof, and Vendor agrees and does hereby assume, on behalf of Owner, its officers, agents, servants, and employees, the defense of any action at law or in equity which may be brought against Owner, its officers, agents, servants, and employees upon or by reason of such claims and to pay on behalf of Owner, its officers, agents, servants, and employees upon its demand the amount of any judgment that may be entered upon Owner, its officers, agents, servants, and employees in any such action.
Rentvine. Manager dispatches all work orders using the Rentvine Software system, which sends an email and a text message to Vendor for notification. Vendor agrees to utilize the Rentvine/Aptly system when working on Manager’s properties and to update the status of the work order as changes are made (contact with tenant, appointment scheduled or rescheduled, etc.).
Response Time. Vendor agrees to respond to a new work order no later than the next business day. A response could be acceptance, denial, out of area, or made contact with tenant. This is to ensure that all work orders are in process in a timely fashion.
Completion Time. Manager has a goal of completing all routine work orders within four (4) business days, and Vendor agrees to make every commercially reasonable effort to meet this goal.
Notice of Completion. Vendor agrees to promptly update Appfolio when a work order is completed. Vendor understands that a delay in marking a work order as completed in Appfolio will delay a request being made to the tenant for a review, which financially harms Manager.
Photos. Vendor agrees to upload before and after photos to Appfolio or email for every work order. When appliances are involved, photos must be included that show the make, model, and serial number.
Approval. Any work that will exceed $350.00 must have an estimate provided to Manager, and work may not commence until the estimate is approved. The estimate must include sufficiently detailed information so that Manager may describe the work that must be done to the homeowner. Estimates must be emailed to info@aloepm.com.
Reassignment. If Vendor accepts a work order and then decides that they are unable to complete the work and Manager must assign to another vendor, Vendor agrees that no service charge/trip fee shall be charged.
Communication. Vendor agrees that all communication related to the work on the property must be directed only through Manager. Vendor agrees not to communicate directly with the homeowner unless approved in advance by Manager. Vendor agrees not to discuss the nature of the work needing to be done with the Tenant. Vendor agrees that this is confidential information, and that only Manager may discuss with Tenant. If a tenant asks for additional work, Vendor agrees to contact Property Manager directly.

By signing this agreement, Vendor agrees to indemnify the Owner and its agents against all liabilities resulting from their construction activities.

WARRANTY OF PERFORMANCE. Vendor will provide the Services and deliverables in accordance with no less than the standards of care, diligence and professionalism, and the levels of skill, knowledge and judgment normally practiced by nationally recognized businesses performing services of a similar nature. All such Services and deliverables shall be provided with such warranties as are customarily provided by reputable, nationally recognized businesses performing services of a similar nature. In the event of a further warranties required with the performance of work, as evidenced in a specific Purchase Order or contract, Vendor shall provide such warranty.
No vendor will enter an occupied home without a resident over the age of 18 being present.
While at the property, please inform the Property Manager of any “preventative maintenance” needs noticed. i.e. - water leaks, dripping faucets, or faulty smoke alarms, etc. Report any unusual items such as pet odors or damage to the property caused by the tenant.
Clean up before leaving the property. Remove all scrap materials. Be conscious of tracking mud, dirt or grease in to the home. If a tenant’s belongings need to be moved, return them when complete.
Make sure any windows or doors you open are appropriately locked and secured. Ensure all lights are turned off. If vacant, leave the AC thermostats at 85 degrees in summer and 70 in winter.
Vendors may not charge for estimates for repairs and Vendors may not further sub-contract out approved work orders without permission of the Manager.

Vendor Company Name

Printed Name of Authorized Agent

Title of Authorized Agent

Signature of Authorized Agent Date